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Return & Refund Policy

Effective Date: 11/18/2025

At Rolzilo LLC, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we’re here to help.

1. Our Return Policy at a Glance

  • Return Window: 30 days from the date of delivery.
  • Item Condition: Items must be returned in their original condition, unused, and undamaged, with all original packaging (if applicable).
  • Restocking Fees: Rolzilo LLC does not charge any restocking fees for returns.
  • Proof of Purchase: A receipt or order number is required for all returns.

2. Eligibility for Returns

You may return most physical books purchased from Rolzilo LLC within 30 days of the delivery date if they meet the following criteria:

  • Damaged or Defective: If you receive a book that is damaged during shipping or has manufacturing defects.
  • Incorrect Item: If you received an item different from what you ordered.
  • Unwanted/Change of Mind: If you simply changed your mind, provided the book is in its original, resaleable condition (e.g., no signs of reading, wear, or damage).

Non-Returnable Items: Certain items cannot be returned:

  • Gift cards.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at support@rolzilos.com or call us at +1 307 303 174 within the 30-day return window.
  2. Provide Information: In your communication, please include:
    • Your order number.
    • The specific item(s) you wish to return.
    • The reason for the return (e.g., damaged, incorrect, change of mind).
    • For damaged or defective items, please attach clear photos of the damage or defect.
  3. Return Authorization: Our support team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back. Please do not send items back without an RMA number, as this may significantly delay the processing of your refund.

4. Shipping Returns

  • Damaged, Defective, or Incorrect Items: If the return is a result of our error (e.g., you received a damaged, defective, or incorrect item), Rolzilo LLC will cover the cost of return shipping. We will provide you with a pre-paid return shipping label.
  • Unwanted/Change of Mind Returns: If you are returning an item due to a change of mind or personal preference, you will be responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected by our team, we will send you an email notification regarding the approval or rejection of your refund.

  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The actual time for the refund to post to your account may vary depending on your bank or payment provider.
  • No Restocking Fees: As stated, Rolzilo LLC does not charge any restocking fees.

6. Exchanges

Currently, Rolzilo LLC does not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item following the steps above and then place a new order for the desired item. This ensures the fastest and most accurate processing of your new order.

7. Damaged or Lost Shipments

  • Damaged Upon Arrival: If your order arrives damaged, please take photos of the damaged packaging and item(s) immediately upon receipt and contact us at support@rolzilos.com within 48 hours of delivery. We will work with you to resolve the issue promptly, which may include a replacement or a full refund.
  • Lost Shipments: If your order has not arrived within the expected delivery timeframe, please contact us. We will assist you in tracking your package and initiating a claim with the shipping carrier if necessary.

8. Contact Information

If you have any questions about our Return & Refund Policy or need assistance with a return, please do not hesitate to contact us:

  • Email: support@rolzilos.com
  • Phone: +1 307 303 174
  • Company: Rolzilo LLC
  • Address: 533 S Grant St, Casper, WY 82601, USA

We value your business and strive to make your experience with Rolzilo LLC as enjoyable as possible!